Training Opportunities with Firmenich/MCCC Partnership

Introduction to Outlook 2007
Introduction to Outlook 2007 covers the basic functions and features. Students will create e-mail accounts and send e-mail messages using several techniques. They will also learn how to manage e-mail messages, contacts, tasks, and meeting requests.

• Explore the Outlook environment; use Outlooks features; use and customize Outlook Today; and use the different help options.
• Use the Inbox to read, create, and send messages; reply to, format, and check spelling of messages; preview, read, and save attachments; and forward, delete, and move messages.
• Set delivery options for messages, flag messages, set up the read receipt option for messages, specify e-mail security settings, specify options for controlling junk e-mail, set up Search Folders, and print messages.
• Use the Contacts folder to manage e-mail addresses and create distribution lists; and create, edit, format, and send electronic business cards.
• Use the Tasks folder to add, edit, and mark tasks; assign tasks; accept or decline a task request; send an update; and track an assigned task.
• Create and organize your appointments by using the Calendar; explore Calendar views; modify, edit, and delete appointments; and add multi-day and annual events to the Calendar.
• Use the Calendar to schedule a meeting, and use the meeting workspace; read and respond to meeting requests; and review, modify, and cancel a meeting.

Advanced Outlook 2007
Students will learn advanced techniques for managing stored e-mail messages. Students will create and work with notes and Journal entries, schedule and manage meetings, share Outlook content, and customize templates and forms.

• Create and work with data files, check the mailbox size, manage and archive old messages, and specify where a copy of a sent message is kept.
• Create, forward, and customize notes; create automatic and manual Journal entries; and open and modify Journal entries.
• Use the Calendar to schedule meetings and book meeting resources; create group schedules and send a meeting request to a Calendar group; share contact information; and import Excel data into Contacts.
• Share your folders and permit access to your Inbox; share your Calendar and publish and subscribe to Internet Calendars; send a meeting request and create a Meeting Workspace for the meeting; and work with RSS feeds.
• Change the default appearance of messages by using templates, and create and use forms.

Finance for Non Financial Staff - XFM 100
For business managers and other decision makers who are not financial managers, this workshop explains business management using basic financial reports (balance sheet, income statement, cash flow) to show how to make decisions and measure their impact. Learn to analyze financial statements to identify strengths and weaknesses as potential customers and suppliers, and to manage price, volume and cost relationship needed to achieve break-even and required profit margins. Participants can use this for performance goal setting and measurements using Economic Value Added (EVA). Firmenich finance terminology will be stressed.
At the end of the seminar, the participants are able to:

• Know the content and use of the basic financial statements (Balance Sheet, Income statement and Cash Flow statement)
• Know how to analyze these documents to assess the risks and strengths of potential business partners (customers, suppliers, subcontractors)
• Understand what drives costs and the relationship between revenues, costs and profit margins
• Know the finance metrics and tools used within Firmenich to set goals and measure business performance and to support good business and investment decisions, as well as the language associated with them (EVA)

Effective Negotiation Skills - The Mutual Gain Approach - XFM 101
Any Manager and/or Professional who wishes to improve his/her negotiating skills will benefit from this Negotiations Course. Learn to select a negotiation strategy, use effective negotiation processes, identify the advantages and disadvantages of "Positional Bargaining", create a Mutual Gains approach, develop a favorable climate for exchange, and practice alternatives to a negotiated agreement. Participants also learn techniques to overcome “dirty tricks” and balance of power struggle so there is a win-win result.
At the end of the seminar, the participants are able to:

• Use the basic tools and techniques of Mutual Gains
• Develop an effective negotiation strategy and reference chart
• Invent options for mutual gains in order to avoid a deadlock
• Learn to be hard on the problem and soft on the person
• Carry out a diagnosis of your own negotiating style

Time Management - XFM 102
All employees, managers and team leaders will benefit from this course that provides techniques to understand the causes of wasting time and find efficient solutions to setting priorities and enjoying the working environment. Participants learn to plan their activities when things are changing all the time, manage e-mails, phone calls and "visitors", fix priorities when everything seems to be urgent and important, negotiate changes and habits, and to keep their agenda on schedule.

• Accelerate achievement of key initiatives, sales goals and productivity measures
• Increase capacity for marketing team to influence key decision makers
• Enhance image and visibility of Firmenich in the global market
• Reduce stress on senior management and marketing teams - less time preparing means more time presenting

The Presentation Academy - XFM 103
Senior and mid-level Executives who are required to structure and deliver strategic presentations either internally or externally at executive level can learn strategies for successful presentations. They learn how to prepare presentations with content that clearly illustrates their objective and deliver it with platform skills that excite, inform or inspire. After the course, follow-up coaching will be available by e-mail to assist in future presentations.

The Master Facilitator - XFM 104
Prerequisite: The Presentation Academy
Managers who facilitate groups or face-to-face meetings, human resources, training or project leaders will benefit from learning advanced facilitation skills. They will practice those selected skills and methods which need further development and use more advanced techniques such as stimulating useful controversy, dealing with challenging participants, and giving feedback. This workshop refines skills required of a master facilitator. Participants practice problem-solving and coaching and receive peer feedback of their presentations.
At the end of the seminar, the participants are able to:

• Practice those selected skills and methods which need further development and use more advance techniques such as stimulating useful controversy, dealing with challenging participants and giving people feedback on estimated potential
• Review the attitude and values required of a master facilitator and refine ability to demonstrate those which they endorse
• Identify and put into practice several applications in own work to visualize and prioritize information in problem-solving or creativity sessions
• Receive coach and peer feedback

Dealing with Difficult People and Difficult Situations - XFM 105
Any Manager and/or Professional can learn the five step breakthrough process to difficult situations both inside the organization and when dealing with outside parties. Prepare for difficult negotiations even when there is not much time. Neutralize threats. Deal with others more powerful than you. Handle power more constructively. Strengthen interpersonal relationships. Regain control of the negotiations so you can deal with difficult people or situations.
At the end of the seminar, the participants are able to:

• Introduce and practice the five step breakthrough process to difficult situations both inside the organization and when dealing with outside parties
• Prepare for difficult negotiations even when there is not much time
• Neutralize threats
• Deal with others more powerful than you
• Handle power more constructively
• Strengthen interpersonal relationships
• Regain control of the negotiation

Effective Writing Skills - XFM 106
This course is designed for everyone who wishes to improve their writing skills to produce documents that are structured, concise, clear and easy to read. Participants view writing from the needs of the reader, and learn to structure their documents to produce effective opening and closing paragraphs with language and style that is appropriate for their audience. They learn editing techniques to assure professional documents. Email tricks and tips assist participants in creating clearly understood messages.
At the end of the seminar, the participants are able to:

• Improve faster communication
• Avoid costly misunderstanding
• Avoid time-consuming questions
• Have consistency in communication throughout the organization

Interviewing & Selection Skills (Competency Based Interviewing) - XFM 107
Any Manager and/or Professional who will be involved in the interviewing process can learn a tried-and-tested practical approach to interviewing and selection to hire the right person for Firmenich. Learn how to get the right information to make a decision and ensure that candidates are treated in a professional manner, define competencies, ask the right questions, conduct the interview, and determine how to evaluate the candidates.
At the end of the seminar, the participants are able to:

• Provide a tried-and-tested practical approach to interviewing and selection that will allow the gathering and evaluating of information required to make a decision.
• Ensure that candidates are treated in a professional manner ensuring a positive company image.

Effective Meetings - XFM 108
Management and selected administrative & technical personnel who run or attend meetings can learn to achieve more in shorter meetings, reach better objectives, make better decisions, use time efficiently, and increase commitment and motivation within the team. Participants learn to write agendas that get results, structure and manage and facilitate the meeting, and deal with difficult people.
At the end of the seminar, the participants are able to:

• How to achieve more in shorter meetings
• How to reach objectives
• How to take better decisions
• How to use time efficiently
• How to increase commitment and motivation

Process Communication Management - XFM 109
Managers learn to communicate with various personality types and behavioral attitudes to reach and motivate employees. They assess their own personality strengths, weaknesses, and managerial potential and discuss specific motivational techniques they can use to fit individual employees and situations as well as techniques to effectively say things, and assess how it is being received.
At the end of the seminar, the participants are able to:

• Offers managers ways to reach and motivate employees
• Assesses strengths, weaknesses, and managerial success/failure potential with the computerized personality pattern inventory
• Offers specific motivational techniques to fit individual employees and situations
• Emphasizes how we say (process); what we says (content)
• Offer ways of reinforcing productive behavior patterns
• Measure interpersonal communication skills
• Correlate management styles with strongest personality part
• Predict potential managerial success/failure patterns
• Provide intervention points for failure patterns

Public Speaking Skills - XFM 110
Marketing Managers, Sales Force, Senior Managers, Trainers and Management who are required to give speeches at client and internal events learn how to get ready quickly, and how to deliver key messages. They learn to communicate with pleasure and convince in an innovative manner. Participants practice their speaking skills that include structuring their messages, preparing a strong opening and closing, getting audience involved, informing and convincing their audience, and handling difficult questions.
At the end of the seminar, the participants are able to:

• Learn how to get ready quickly and how to deliver key messages
• Learn how to communicate with pleasure and how to convince in an innovative manner

Project Management for Managers - XFM 111
Project Managers, Project Team Members, Steering Committee Members and Technical or administrative positions learn a common language and approach to project management. They understand planning and follow-up tools necessary to complete a project. Topics include: project success factors; project dynamics; phases and milestones; organization and project structure; team member's role; planning of activities and time; various planning charting methods; resource planning; cost estimates; return on investment (ROI); project team leadership; delegation; motivation; brainstorming; and meetings
At the end of the seminar, the participants are able to:

• Clarify a project's objectives, identify the main phases and milestones, plan activities, time and resources
• Develop alternatives and evaluate them
• Propose a project organization chart and define respective competencies and roles
• Organize follow-up and lead a project towards success

Introduction to Excel 2007 - XFM203
Prerequisite: Introduction to Windows
This course introduces essential commands to create, modify, save, load and print worksheets. Topics include working with formulas and functions, with multiple worksheets and files and printing charts.
As a result of this workshop, participants will be able to:

• Be familiar with the vocabulary
• Modify and format worksheets
• Format and print worksheets
• Work with formulas
• Work with functions and charts

Intermediate Excel 2007 - XFM200
Prerequisite: Introduction to Excel
Students learn to use ranges and functions, share worksheet data, format and enhance worksheets and charts, and use special print options..
As a result of this workshop, participants will be able to:

• Use advanced features and functions
• Use advanced formatting features
• Locate and update data
• Used advanced printing options
• Protect the worksheet
• Automate work

Advanced Excel 2007 - XFM202
Prerequisite: Intermediate Excel and experience using Excel
This course covers the various database capabilities of Excel. Included are designing and working with databases; performing customized sorts; using several common functions; applying filters; conditional formatting; creating and using pivot tables to analyze the data; using the various audit features; and working scenarios.
As a result of this workshop, participants will be able to:

• Working with Databases
• Sorting Database Data
• Using Database Functions
• Using Filters
• Using Automated Features
• Using Pivot Tables
• Modifying Pivot Table Data
• Using Advanced Data Analysis to Audit Worksheets
• Working with Scenarios
• Creating Reports

Excel Macros 2007 - XFM201
Prerequisite: Intermediate Excel and experience using Excel
This course teaches you how to customize Excel workspaces and startup, collaborate with Workgroups, use AutoFormat in worksheets and charts, control and edit macros, run macros from menus and buttons, make macros interactive, use break mode, and step through macros.
As a result of this workshop, participants will be able to:

• Customize the workspace
• Work with other workgroups
• Use AutoFormat
• Create and edit macros
• Make Macros interactive

MS Office Tips and Tricks - XFM
Prerequisite: Intermediate Excel, Word and some Power Point Experience
This unique course provides tips for users to get the most out of MS Office. It gives specific tips for each of the MS Office programs that will make the user faster and more comfortable with the application.
As a result of this workshop, participants will be able to:

• Use shortcuts with the various software applications to simplify operations
• Learn to function keys for operations
• Make your work simpler and faster

Introduction to MS Project - XFM206
Prerequisite: Introduction to Windows or equivalent
This course identifies the steps involved in project planning, and how project management software can be helpful. The student will plan a project, link tasks effectively and work with time constraints. Other topics include working with subtasks in an outline form, assigning resources, resolving time and resource conflicts and sorting project information.
As a result of this workshop, participants will be able to:

• Understand the rational for project management
• Identifying Project Management Phases
• Learn to navigate the MS Project functions
• Create a simple project in MS Project

Introduction to Word 2007 - XFM205
Prerequisite: Introduction to Windows
This course introduces essential concepts of word processing including creating, editing, storing, retrieving, and printing documents. Formatting, changing margins and tabs, using the proofing tools and enhancing text will be covered.
As a result of this workshop, participants will be able to:

• Learn the vocabulary needed for MS Word
• Create simple documents
• Edit documents
• Store and retrieve documents
• Print documents

Intermediate Word 2007 - XFM
Prerequisite: Introduction to Word
Students learn how to work with multiple documents, create headers and footers, produce form letters, and address labels. Additional topics include sorting information, creating columns of text, tables using macros, and combining pictures with text.
As a result of this workshop, participants will be able to:

• Work with multiple documents
• Create headers and footers
• Produce form letters
• Prepare labels
• Sort, use tables
• Combine text with graphics

Advanced Word 2007- XFM
Prerequisite: Intermediate Word and experience using Word
Students learn advanced features such as mail merge as a database, setting up form letters, creating data documents, creating forms working with graphics and custom formatting.
As a result of this workshop, participants will be able to:

• Use mail merge
• Set up form letters
• Create data documents
• Create forms with graphics and custom formatting

Introduction to Power Point - XFM204
Prerequisite: Introduction to Windows
Students will create graphs, work with text, drawings, clip art, and colors; use masters and templates; and use slide show transitions and special effects.
As a result of this workshop, participants will be able to:

• Learn vocabulary needed for Power Point
• Work with slides in different views
• Manually run a slide show
• Create, edit and save presentations
• Format Text
• Work with Proofing Tools
• Work with Objects
• Build Slide Shows
• Run Slide Shows
• Hide slides
• Control slide shows
• Use on-screen navigation tools
• Annotate slides
• Print Presentations
• Use the PowerPoint viewer

Advanced Power Point - XFM207
Prerequisite: Introduction to Power Point
Topics include customizing Toolbar and ClipArt gallery, using the drawing toolbar and advanced charting tools, and enhancing objects in slides. Students will also learn to create and customize slide shows.
As a result of this workshop, participants will be able to:

• Work with Slide Outlines
• Create Charts and Tables
• Create Organization Charts
• Add Multimedia Elements
• Work with Color Schemes and Templates
• Animate Text and Objects
• Link Slides
• Prepare Presentations
• Save Presentations in Other Formats